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technorton

Law Firm
Louisville United States

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Contact Information

  • Company
  • technorton
  • Year Established
  • 2015
  • Location
  • sunrise way,Louisville,Kentucky,40220,united states
    sunrise way,Louisville,Kentucky,40220,united states
    Louisville, 40220
    United States

Company Details

  • Hours of Operation
  • 24

More About technorton

Outstanding Support How and When You Need It

 Stay issue-free with consistent, reliable customer support from Norton In a world where business, social engagement and the flow of information never sleep, the Norton Support team understands that support may be needed at any time.

Norton offers four channels of support in the form of phone, chat, social support and community forums to meet your needs. In recognizing that the digital world is always on, 

support is available 24 hours a day, 7 days a week.

Our support team members display patience and understanding, helping the customer feel at ease, regardless of their situation. Like Peggy L., a prime example, says, “I couldn't ask for a better service. I am 72 and certainly not a computer wizard. [The Norton expert] was patient, professional, knowledgeable and courteous. He zeroed in on my issue very quickly and walked me through the resolution. I get a little nervous when it comes to technical issues but he made it very easy….”

                                           

The team’s objective is to accurately resolve the issue the first time you call, with a first-time resolution rate of nearly 80 percent. (Global English 78.5% – May 2015)

Spend time doing other things while chat and remote support do their work                       

Chat support not only saves money on a phone call, but it also allows you to do what you want while getting the help you need, which is why it appeals to the 70 percent of Norton customers that choose it.

Remote assist technology, which is built in-house, compliments the chat support experience — you can leave your computer unattended, while the Norton expert fixes your issue.

Norton customer Wayne E. enjoyed a truly relaxing and stress-free experience, saying, “I even fell asleep and [the Norton expert] assured me by the time I woke up 'everything will be fixed,' and she didn’t disappoint.”

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